service provider...competent

I had a conversation with K today morning before I headed to the land of lion. K had told me that the there is complaint made by a patient lately involving 2 of our attending physicians.

The patient was first seen by Lem, he had presented with “chronic” headache and dizziness. During the review, patient had told Lem that he had black stool and Lem had decided that it was tarry in nature and admitted him to GI ward. The patient however was not that satisfied regarding the arrangement as he thought his headache and dizziness was his main concern and tarry stool was nothing to be worried about.

After the admission, he had made our gastroenterologist who had given a face when he had refused panendoscope examination. He had later asked for a change of service and posted under the care of neurologist. Our neurologist had however told the patient that his condition would not improve if he does not quit smoking nor betel nut. He was irritated by the comment and later complaint to our superintendent. After his discharge, he had written to the health department and complaint of his unpleasant during the treatment process.

The case was review during the meeting....

I agreed with K that there is nothing to shout but just mis-communication. We were lucky as there is less VIP to entertained here than elsewhere, but this industry had become less authorized in the past as the patient would decide what they want and as the service provider, we need to comply as long as no life threatening situation is noted.

I had a few encounter with sales rep(non-medical) lately and found that some of them tried very hard to please their customer. Some of the them were very young who apparently not well prepare with what they are selling(when a buyer can tell more detail about the product than the sales reps….or maybe I do much of homework), I felt their pressure and I had tried my best to act dumb and patiently hear the not that satisfy explanation during the process and completed the purchase, I had seen a guy in a decent attire that asked very harsh question regarding what was the number of filter paper during a purchase of a hand made coffee at an outlet, the guy "lagak" like he is the master and cross his arm watching the worker prepared his coffee...